DELIVERY & RETURN INFORMATION
We endeavour to dispatch orders within two working days. Orders received before 1pm are generally dispatched the same day. Orders received after 1pm will be processed on the next working day, so take one day longer to arrive. Services to the Highlands, Islands, Northern Ireland and Isle of Wight may extend the delivery time.
We use various Courier services (DPD, DHL, FedEx) as well as Royal Mail to deliver throughout the U.K, Europe, USA and the Rest of the World. A Courier service will require a signature on delivery and this may influence your choice of delivery address. Delivery charges are based on weight and are displayed in the shopping basket.
United Kingdom & Northern Ireland
Standard - Royal Mail (2-3 Working Days) *FREE delivery option on orders over £50*
Express - DPD (1-2 Working Days)
Standard - Tracked Airmail (5-15 Working Days) *FREE delivery option on orders over £100*
Express - DHL (2-3 Working Days)
Rest of World
Standard - Tracked Airmail (5-15 Working days)
Express - DHL (2-5 Working days)
If items are unavoidably out of stock, we will notify you of the anticipated delivery date. At certain times of the year, such as Christmas, we may take a little longer to turn round your order, but the delay will be kept to a minimum.
RETURNS, EXCHANGES & REFUNDS
Shop with Confidence – Wrong choice, not as you expected it, or simply changed your mind? No problem, just return the item to us within 30 days and we will exchange it for an alternative or refund you (excludes Print on Demand ADMIRALTY Charts).
Just contact customer services on +44 (0)2381 447830 or email [email protected] within 30 days after the date of receipt of the goods to receive return instructions. Returns should be unused and returned in their original packaging including all accessories and instructions, along with your proof of purchase. We do not cover the cost of returning the item to us, but will send exchanged goods post-free within the UK. Unfortunately, we cannot accept returns of personalised items unless they are faulty. Refunds will be processed within 14 days of us receiving the returned goods provided that the goods have not been altered or damaged in any way. In the case of digital goods, they must be returned with the security seals undamaged.
If your goods arrive faulty or damaged, please contact us and we will advise the best course of action.
On the rare occasion that goods develop a manufacturing fault during use and within a reasonable period (typically up to 12 months), please contact us to discuss the issues. We will then advise on the best course of action with a view to arrange repair. If it cannot be repaired we will look to replace it if possible.
It is possible to cancel all or part of your order at any time. Simply contact us on +44 (0)2381 447830 or email [email protected] . We will contact you to confirm the cancellation of your order, or if the goods have already been processed for dispatch, to confirm arrangements for return of the goods.
The prices payable for goods are as set out in the website, inclusive of VAT where applicable (most books and charts are currently zero rated). Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT, and may be required to pay extra for delivery and clearance where necessary.
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Stanfords (Bookharbour) has no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer. If you refuse your parcel and it is returned to us, you will only be refunded for the value of the items ordered.