TERMS AND CONDITIONS
Please read these terms and conditions carefully before you start to use this website. By using this website and/or placing an order, you indicate that you accept these terms and conditions and that you agree to abide by them. If you do not agree to these terms and conditions, please refrain from using our site.
Bookharbour.com is a division of ChartCo Ltd. Bookharbour is managed by ChartCo Ltd ("We"). We are registered in England and Wales under company number 03652059, and have our registered office, and principal trading address, at Unit 4, Mollison Avenue, Enfield EN3 7XQ, United Kingdom. The main switchboard number is +44 (0)1992 805400. For more information about ChartCo Ltd, Please visit www.chartco.com
Our VAT registration number is: GB242588002
We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and that all products have been fairly described and portrayed.
You acknowledge and agree that all content of this website including all images, graphics, text and other portions of these web pages are copyrighted by Chartco Ltd.
Permission is given only to view the material on these web pages and to save that material only for your future personal and non-commercial reading. You agree not to copy, reproduce, modify, transmit, commercially exploit, distribute or publish in any way or create any derivative works unless you obtain the written permission of Chartco Ltd.
We reserve the right to modify, suspend or withdraw any aspect of this website (in part or whole) at any time without prior notice, including the availability of any feature, promotion, database, or content. We may also impose limits on certain features and services, we shall not be liable to you or a third party for any modification or withdrawal. If you continue to use this website following an alteration it will be deemed as your acceptance to this change. Prices are subject to change without notice.
If you have registered with us and we have provided you with a user ID and password to enable you to access specific areas of our website, you must ensure that the user ID and password is confidential. You accept responsibility for all activities that occur under your user ID and password. We may disable your user ID and password at our absolute discretion.
We will only use the information that we collect about you lawfully in accordance with the General Data Protection Regulation (GDPR). We collect information about you for two reasons: firstly, to process your order and secondly to provide you with the best service possible.
If you purchase goods using this website you agree to be bound by these terms and conditions of sale.
1. DEFINITIONS AND INTERPRETATION
In these terms and conditions:-
"ChartCo Ltd" means ChartCo Ltd, any connected organisation that actually supplies goods ordered by you and any successor to the business of ChartCo Ltd;
"working day" means every day of a calendar year apart from weekends and statutory and public holidays;
"us" means ChartCo Ltd and you together; and "you" and "your" means the person ordering goods under these terms and conditions
2. THE CONTRACT BETWEEN US
Bookharbour.com is the retail on-line sales division of ChartCo Limited.
These conditions shall apply to all contracts for the sale of goods by ChartCo Ltd concluded via the Bookharbour.com web site to the exclusion of all other terms and conditions, including any terms supplied by you at any time.
Any order placed by you in response to the material set out on the Bookharbour.com web site shall constitute an offer by you to purchase goods from ChartCo Ltd, which ChartCo Ltd shall be free to accept or reject.
ChartCo Ltd must receive payment by credit card of the whole of the price for the goods [plus the amount of the delivery charges and any relevant taxes or duties which ChartCo Ltd is obliged to collect] that you order before your order can be accepted. Once full payment has been received and ChartCo Ltd has determined that it shall meet your order, ChartCo Ltd will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. ChartCo Ltd's acceptance of your order evidenced by receipt at your email address of ChartCo Ltd’s email brings into existence a legally binding contract between us.
The prices payable for goods that you order (net of delivery and insurance costs and any applicable sales, export or import taxes, for which you must pay in addition) are the prices displayed on our Bookharbour.com site at the time you place an order as confirmed by ChartCo Ltd’s acceptance e-mail. In the case of any difference between the prices set out on our Bookharbour.com site and ChartCo Ltd’s acceptance email, the prices set out in the email shall apply.
ChartCo Ltd reserves the right at any time to revise its prices without notice.
You will be required to pay extra for delivery and insurance (and any taxes or duties if applicable).
It might not be possible for ChartCo Ltd to deliver to some locations in which case ChartCo Ltd shall be entitled to decline the order.
4. WITHDRAWAL BY YOU FROM THE CONTRACT
You may withdraw your order for goods at any time up to the end of the seventh working day after the date of receipt by you of the goods provided you have not altered or damaged the goods in any way, or, in the case of videos or computer software, unsealed them from their shrink-wrap or cellophane packaging. You do not need to give ChartCo Ltd any reason for withdrawing your order nor will you have to pay any penalty.
The only circumstances in which you cannot withdraw your order are where you have altered or damaged the goods which you have already received (or the ones in relation to which you want to withdraw your order) or, in the case of videos or computer software, unsealed them as described in condition 4.1 above or where you have failed to notify ChartCo Ltd of your wish to withdraw within seven working days of your receipt of the goods.
To withdraw your order in accordance with condition 4.1 above you must notify ChartCo Ltd by e-mail at [email protected] and, where the goods have already been dispatched, ChartCo Ltd will agree with you a method and price for the return of the unwanted goods to ChartCo Ltd.
If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have altered or damaged them in any way, or, in the case of videos or computer software, unsealed them as described in condition 4.1 above or failed to notify ChartCo Ltd within seven working days of your receipt of the goods of your wish to withdraw, you must send the relevant goods back to ChartCo Ltd’s nominated return address at your own cost and risk. If you withdraw your order before you receive the goods but ChartCo Ltd has already processed the goods for delivery, when you receive the goods, you must not unpack, alter or damage the goods and you must send the goods back to ChartCo Ltd’s nominated return address at your own cost and risk as soon as possible.
Once you have notified ChartCo Ltd that you are withdrawing your order, and provided that the goods in question are returned by you and received by ChartCo Ltd in the condition they were in when delivered to you, any sum debited by ChartCo Ltd from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order together with the agreed costs of the return of the goods to ChartCo Ltd.
5. NON-FULFILMENT OF YOUR ORDER
If ChartCo Ltd has insufficient stock to deliver the goods ordered by you, or for any other reason does not accept your order, any sum debited by ChartCo Ltd from your credit card will be re-credited to your account and ChartCo Ltd will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Re-credit of the amount debited from your credit card shall be the only payment due by ChartCo Ltd to you where an order is not accepted or goods cannot be delivered to you. ChartCo Ltd shall not be liable to pay any additional compensation for losses or damages of any kind incurred by you as a result of non-fulfilment of your order (including, without limitation, lost profits, loss of enjoyment, and direct, indirect, consequential, or special losses of any kind), whether or not you have notified ChartCo Ltd of the possibility of such losses.
6. DELIVERY OF GOODS TO YOU
If your order is accepted, ChartCo Ltd will deliver the goods ordered by you to the address you give ChartCo Ltd for delivery at the time you place your order. Subject to availability, ChartCo Ltd will endeavour to provide that goods are delivered within 30 days from the date of ChartCo Ltd’s acceptance e-mail to you.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and ChartCo Ltd will not be liable for their loss, damage or destruction.
All items are also subject to availability. We will inform you as soon as possible when the out of stock goods you have ordered are back in stock and have been shipped to you.
7. PRODUCT WARRANTIES AND GUARANTEES
Save as provided by law, the only warranties and representations relating to the goods given to you by ChartCo Ltd are those set out in the written documentation (if any) supplied with the goods in question.
If the goods ChartCo Ltd delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, ChartCo Ltd shall have no liability to you unless you notify ChartCo Ltd by e-mail at [email protected] of the problem within ten working days of the delivery of the goods in question.
If you do not receive the goods ordered by you within 30 days of the date on which you ordered them, ChartCo Ltd shall have no liability to you unless you notify ChartCo Ltd by e-mail at [email protected] of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to ChartCo Ltd under this condition, ChartCo Ltd's only obligation will be, at its option:-
to make good any shortage or non-delivery;
to replace or repair any goods that are damaged or defective; or
to refund to you the amount paid by you for the goods in question together with any agreed costs incurred by you in returning any incorrect, defective or damaged goods if so agreed to ChartCo Ltd’s nominated return address.
Subject to condition 8.5 below, ChartCo Ltd will not be liable to you for any direct or indirect or consequential or special loss or damage (including without limitation, any loss of profits) arising out of any problem you notify to ChartCo Ltd under this condition and ChartCo Ltd shall have no liability to pay any money to you by way of compensation other than, where applicable, to refund to you the amount paid by you for the goods in question and any agreed return delivery charges as set out in paragraph 8.3.3 above.
Nothing in this condition is, however, intended to limit any rights you might have as a consumer under English law or under any applicable local law which may not be excluded by law, nor in any way to exclude or limit ChartCo Ltd's liability to you for any death or personal injury resulting from its negligence.
ChartCo Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If any part of these conditions is unenforceable (including any provision in which ChartCo Ltd excludes its liability to you) the enforceability of any other part of these conditions will not be affected.
The contract between us shall be governed by and interpreted in accordance with English law, and you accept that English law applies and that the English courts shall have non-exclusive jurisdiction to resolve any disputes between us.
9. DISPUTE RESOLUTION
In case of any issues, please contact us and we will do our best to resolve the same. However, if we fail to help you and you wish to engage ombudsman, you may take help of ODR platform (Art. 14 of EU Regulation No 524/2013).
These terms and conditions, together with the current Bookharbour.com web site prices, the delivery details supplied by you by email to ChartCo Ltd, the information set out on ChartCo Ltd’s acceptance e-mail to you, ChartCo Ltd’s contact details set out on the Bookharbour.com site and the information set out on the invoice sent to you with the goods, comprise together the whole of our agreement relating to the supply of the goods to you by ChartCo Ltd. These terms and conditions cannot be varied except in writing signed by a director of ChartCo Ltd. In particular nothing said by any sales person on behalf of ChartCo Ltd should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by ChartCo Ltd. ChartCo Ltd shall have no liability for any such representation being untrue or misleading.