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Delivery Information

We undertake to despatch goods from stock within two working days. We use various Courier services as well as Royal Mail to deliver throughout the U.K, Europe, USA and the Rest of the World. A Courier service will require a signature on delivery and this may influence your choice of delivery address. Delivery charges are based on weight and are displayed in the shopping basket.

Stock availability

Every product listed on Bookharbour has a status of either "in-stock" or "out of stock".

If items are unavoidably out of stock, we will notify you of the anticipated delivery date. At certain times of the year, such as Christmas, we may take a little longer to turn round your order, but the delay will be kept to a minimum.

It is possible to order any of the products whether they are "in-stock or "out of stock".

VAT and local taxes

There is no VAT payable on most books and charts. If the delivery address of the goods is in the UK or another member country of the European Union, VAT is payable on all other items, such as software, videos, equipment and electronics. The prices quoted for these items on our product pages are inclusive of VAT where applicable. Therefore if the delivery address of the goods is located outside the European Union the VAT element (17.5%) of the prices for the relevant goods is automatically deducted and displayed in the shopping basket total.

Other charges added to orders

Apart from the VAT (if applicable - see above) and delivery charges, no other charges are added to your order by Bookharbour. However, if the delivery address of the goods is outside the UK, it may be that import duties or other taxes are applied by national or regional authorities. You are responsible for any such additional charges and taxes.

How to make payments

Bookharbour, via Worldpay, will accept payment from the following credit cards only: VISA, MasterCard, American Express, Delta, Switch, and Solo.

You will only need to enter your credit card details after you have finished your selection and entered courier details and your name and address. Your credit card details are entered on a secure page.

Q. Are my credit card details safe?

Yes, your credit card information is encrypted, processed and authorised by Worldpay and ensures that the data cannot be viewed by others. Please note that it may take around 30-60 seconds to process your order so please DO NOT press 'STOP' on your browser during this time, otherwise payment may be taken twice. Kelvin Hughes' registration with the UK Data Protection Commissioner includes its on-line activities through Bookharbour.com.

Cancelling orders

It is possible to cancel all or part of your order at any time following the placing of your order until the end of the seventh working day after the date of the receipt of the goods, provided, if you have already received the goods, that you have not altered or damaged them in any way, or, in the case of videos or computer software, that you have not unsealed them from their shrink-wrap or cellophane packaging.

If you have not yet received the goods simply send an e-mail by pressing on this link southampton@kelvinhughes.com and enter the book title or item description, quantity and your order number and specify the fact that you wish to cancel your order. (You will find your order number on the Kelvin Hughes' order acknowledgement sent to you by e-mail after your order was placed.) We will contact you to confirm the cancellation of your order, or if the goods have already been processed for dispatch, to confirm arrangements for return of the goods.

If you have already received the goods, simply send an e-mail as above and Kelvin Hughes shall issue a returns number and agree with you a method for the return of the unwanted goods. Please ensure that all goods to be returned are adequately packaged for their return journey. We recommend that a registered courier or insured registered mail service is used as any return items not received cannot be credited. Please include a copy of your Kelvin Hughes' invoice and send to the following address:

Bookharbour Returns
Kelvin Hughes Limited
Kilgraston House
Southampton Street
Southampton
SO15 2ED
United Kingdom

Once you have notified Kelvin Hughes within the requisite time period that you are cancelling your order, provided any goods received by you are returned to Kelvin Hughes in the condition which they were delivered to you, we will re-credit your debit or credit card the amount previously debited for the goods in question.

The return of items purchased from Bookharbour

Provided that notice of your wish to return the goods in question is made by e-mail to southampton@kelvinhughes.com within seven working days after the date of receipt of the goods and provided that the goods have not been altered or damaged in anyway items may be returned. (In the case of videos or computer software, that the items have not been unsealed from their shrink-wrap or cellophane packaging) The procedure for obtaining a refund on returned goods is explained in the paragraph above.

Orders damaged in transit or faulty goods

Please e-mail sales@bookharbour.com within 10 days of the delivery to you of the relevant goods and you will be advised what to do. Kelvin Hughes will either make good any shortage or non-delivery, or replace or repair any damaged or defective goods, or refund to you the amount debited to your credit card for the goods in question, together with any agreed return delivery charges.